How can we help you?

We have 24 stores nationwide located in the most popular metropolitans:

• Cape Town
• Durban
• Pretoria
• Johannesburg
• Port Elizabeth

For more detail on our stores and trading hours click here.

1. Start browsing or searching for the product/s you would like to purchase.
2. Once you are on the landing page and on the product:
   1. Type in the quantity you would like to order
   2. Then click on "Add to Cart"
3. Click on “Checkout” if you wish to proceed to payment or “Continue Shopping” if you would like to add more products to your cart.
4. You will then be directed to the login page to sign into your account using your login details if you are a registered website user. Alternatively, you can create an online account by following the prompts.
5. Once you have logged into your account you will need to confirm:
   1. Items and quantity in your cart
   2. Any gift message or wrapping to be included
   3. Any discount or voucher to be applied
6. The next page will direct you to the delivery information page where you will enter the delivery details for your order.
7. Once you have confirmed your delivery details, you will proceed to the payment page where you can select your payment method. You can pay using credit/debit card, instant EFT such as OZOW, or your Mobicred or Payflex account.
8. Once we have received the payment, we will send you an order confirmation email with all the details of your order.

Our website is safe and secure. We use encryption and authentication via Hypertext Transfer Protocol (HTTPS) on our website to protect all online transactions and sensitive account information such as passwords.

Once your order has been dispatched we will send you an email with a link and a tracking number to track your order via our courier partners ’platform:

• Click here to track your order via RAM courier platform
• Click here to track your order via Seabourne courier platform

We will contact you should there be any changes to your delivery.

We love to be part of your special occasions and celebrations! If you would like to add a message to your order, please add your message in the designated free text box at checkout. You can also request that your order be wrapped as a gift, simply tick the checkbox “Is this a gift?”.

Subscribe to our newsletter here or follow our social media feeds for updates on back in stock items.

Click here for product care & use information on how to take the best possible care of your Carrol Boyes pieces. We also stock cleaning and care products for the below materials:

• Pewter: Pewter Cleaning Cream
• Silver: Silver Cleaning Cloth
• Aluminium: Aluminium Cleaning Paste

We offer repolishing and repair services at a nominal fee. Click here, for more information on how to book in your product for repolishing or repairs.

Our range of functional art products extend to tableware, kitchenware and home décor. Explore our ranges here.

• Sketchbook:
  

  Adorned with Carrol’s personal Sketchbook drawings, the Sketchbook ceramic range is designed to entice, delight, and encourage conversation around the table.

• Indigo Girls:
  

  Inspired by North-West African dyes used by the Tuareg people, the Indigo Girl range came to life in the hands of Carrol. Flawlessly shaped dinner- and serveware are a perfect showcase for all your favourite dishes.

Explore our full collections here.

We offer a range of safe and easy ways to pay for your order at checkout. Below is a list of our payment options available:

• Online instant payment facilities: Credit or Debit Card: Visa, MasterCard, Diners Club, American Express
• Instant EFT with Ozow
• EFT Bank Transfer

Credit payment facilities with the following third parties:

• Payflex (Interest free)
• Mobicred
• Carrol Boyes Account – offered by Fever Tree Finance (Pty) Ltd

Click here for more information on how to pay.

You will receive an order confirmation email once your order has been processed and your payment is reflecting in our bank account.

We offer credit payment facilities with the following third parties:

• Payflex (Interest free)
• Mobicred (Interest Free)
• Carrol Boyes Account – offered by Fever Tree Finance (Pty) Ltd

Click here for more information on our credit options.

We offer the following delivery options:

• Home Delivery
• Click and Collect (Collection at your nearest Carrol Boyes Store)
• International Delivery

Click here for more information on delivery.

Online orders can take up to 5 days to be delivered and deliveries are done on weekdays only. Please note that in peak trading season, delivery may take up to 7 days, we will notify you of any delays.

Should you wish to track your order, simply log in to the courier partner website and use the tracking number provided in your order confirmation email.

We offer international shipping worldwide at specific rates, click here to find out more.

We want you to be happy with your purchase, which is why you have 30 days to return your products from the date of delivery, provided that the product is in a sellable condition. Click here for our full policy.

For in-store purchases, kindly take the product (provided it is in a sellable condition) back to the store with your receipt, for your exchange or in-store credit. For online purchases, log your return on your account dashboard and follow the prompts. A customer service consultant will contact you within 48 hours to assist you. For more information click here.

If you receive a faulty/broken item, please inform us as soon as possible or within 7 days. Kindly log a return on your account dashboard and attach the pictures of your broken items. A customer service consultant will contact you within 48 hours to assist you.